Customer Service - Contacting Us

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Print FAQs

Q 
What are your support hours?
Q 
I would rather speak to someone!
Q 
Where are you located?
Q 
Scope of Support
A 
Our staff answers hundreds of questions in regards to Ad
Peeps -- configuration, best use, recommendations, ect.

The following are generally topics within scope of support.

1. PHP/MYSQL compatibility - ensuring Ad Peeps works with
the supported PHP and MYSQL versions and keeping up with updates

2. Troubleshooting issues such as ads not showing, ect.

Outside the scope of support however are things like
performance, capacity planning ect. To review performance we
often need specialized
tools, ssh access, view server logs, memory, cpu information
all of which is not typically available.

We also don't provide support for issues for layout problems
that are caused by your website design, style sheets ect.
This is for a webmaster to troubleshoot.

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