Technical Support

Each time I upload a banner, all I get is a red "x" for the 
preview and the banner will not display on the site.

Can you call the banner directly from the remote banner url?

The most common issue is that your banner url in the settings 
(Other Features / Settings > Settings Configuration may not 
be correct so its pointing to an incorrect url.

Another issue maybe with permissions.

Contact us for individual assistance and supply as much detail 
as possible.

Is there a file size limit when uploading ads?

For the hosted solution, Hosted creatives can be up to 1MB.

You can however further restrict your advertisers by setting 
your own limit in the settings. (Other Features / Settings > 
Settings / Configuration. 

You however may not set a threshold higher than our 1 MB 
limit or it will be ignored and the 1 MB will be used.

For download customers, you can adjust this to whatever 
value you need.

When upgrading software, I encountered Error writing 
file '/tmp/MYdhMaf4' (Errcode: 28)

Ensure your /tmp folder is not full. This is a mysql error and 
not Ad Peeps.

Work with your web host to resolve.

Ad Peeps is not sending advertisers link after successfully 
paying with PayPal.

There are many workflows that need to be enabled in order 
for this functionality to work.

1. First ensure that it says "Connected" under Curl on the 
settings screen (Other Features / Settings > Settings / 
Configuration)

Ad Peeps uses CURL to contact PayPal.

2. Ensure you have enabled IPN in your PayPal Merchant 
Interface. 

3. View IPN History from your PayPal Account, this will tell 
you the status of the notifications such as when they were 
sent, what was sent and if it was successful.

All labels and descriptions are blank

Ad Peeps uses a language file located at 
the /supplmental/default_language_text.csv

In this file, all of the external advertiser facing pages are 
contained inside.

1) Ensure this file is present and the latest one from the 
Upgrade/Install

2) Login as admin, click "Other Features / Settings > 
Settings / Configuration"

Then navigate to the "Language" section, check the Reload 
Language File and click Save.

Ad Peeps will try to reload the file into the database.

When using the software, we receive a Warning: getdate() 
error.

In recent versions of PHP you may get:
Warning: getdate() [function.getdate]: It is not safe to rely on 
the system's timezone settings. You are *required* to use the 
date.timezone setting or the date_default_timezone_set() 
function. In case you used any of those methods and you are 
still getting this warning, you most likely misspelled the 
timezone identifier. We selected 'America/New_York' 
for 'EDT/-4.0/DST'

Open the mysqlauth.php and UNCOMMENT (remove the hash 
tag) in front of:

date_default_timezone_set('America/New_York');

When installing/upgrading Ad Peeps, we receive the following 
error Call to undefined function mysqli_connect

Ad Peeps uses the MYSQLI extention to connect to the 
database. The old mysql library is being desupported in future 
PHP Releases.

According to PHP, If you are using MySQL versions 4.1.3 or 
later it is strongly recommended that you use this extension.

This extension is deprecated as of PHP 5.5.0, and will be 
removed in the future. Instead, the MySQLi or PDO_MySQL 
extension should be used.

To resolve, contact your webhost and have them enable 
MYSQLi.

RocketFlare is blocking my ads

Ad Peeps is not compatible with this service. To disable
Rocketflare, add the following:


to your Ad Peeps program.