Troubleshooting Ad Display Issues

Common reasons ads don’t appear and how to fix them

How AdPeeps Determines If an Ad Can Display

AdPeeps evaluates multiple settings before an ad is eligible to display. If an ad is not appearing, one or more of these conditions is usually the reason.

The table below outlines the most common issues, what they mean, and where to check them.

ConditionExplanationWhere to Look
Ad SizeThe ad size must match the size specified in the HTML code unless All Sizes was selected. If the banner size does not match, the ad will not display.View the HTML code and look for bsize=ADSIZE. If the size is wrong, regenerate the HTML code.
Target ZoneThe ad must be linked to the same zone referenced in the HTML code.View the HTML code and look for bzone=TARGETZONE. Then verify targeting under Edit Ad Settings > Targeting.
Advertiser / Ad StatusBoth the advertiser and the ad must be Active. Ads that are paused, pending approval, or suspended will not display.Main Screen. Filter or search by advertiser name or status.
Start DateAds scheduled to start in the future are not eligible to display yet.Edit Ad Settings > Schedule tab
Day of WeekThe ad must be allowed to display on the current day of the week.Edit Ad Settings > Schedule tab
Hour of DayThe ad must be allowed to display during the current hour.Edit Ad Settings > Schedule tab
Daily CappingLimits the maximum number of impressions an ad can receive per day. Once reached, the ad stops displaying.Edit Ad Settings > Expiration tab
Frequency CappingLimits the number of impressions an ad can receive per IP address per day.Edit Ad Settings > Expiration tab
ExpirationAds can expire based on impressions, clicks, or a date range. Expired ads are no longer eligible.Edit Ad Settings > Expiration tab or view the Expired Ads report
GeotargetingThe visitor’s location may not match the include or exclude rules set for the ad.Edit Ad Settings > Geotargeting

Testing Geotargeting

If you are using geotargeting and an ad is not showing, your IP address may not resolve to the location you expect.

To test how the GeoDB maps your IP address: https://www.adpeepshosted.com/geoip-test

This tool shows the country, region, and city AdPeeps associates with your IP address.

Final Checklist

Before assuming there is a system issue, confirm:

Most display issues are resolved by checking one of the items above.

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